Jaxson and Berry

Equestrian Podcast, Community, Accessories


Shipping & Returns


Shipping Information

Jaxson and Berry

Am Paasberg 21

Isselburg-Anholt

46419

Germany

 

Easy Returns & Exchanges

Here at Jaxson and Berry we want to ensure that you are completely satisfied with your purchase.

 

We are happy to make exchanges and refunds provided that the product has not been used or damaged. To return product bought online or through mail order, please follow the steps below.

 

Online/Mail Order Return/Exchange Process

1  Please send us an email with the following information:

Invoice Number, Item Number, Quantity, Reason for Return, Explanation, Replacement Item.

2  Once you have submitted the email, please allow us up to 2 business days to process the request.

3  One of our Customer Service Representatives will contact you by Email with an approved Return Authorization Number (RA#) along with instructions on how to return or exchange your item(s) and an approved ship-to address for you to send your package to.

4  Print a copy of this email and attach it to the item(s) you are returning.

5  Carefully pack your approved products (along with the copy of the RA# email) and address your package to the ship-to address provided to you by our Customer Service Representative in the RA# Email that was sent to you. Be sure to reference the approved RA# either on the address label or on the box itself.Important: All packages that are returned without an approved RA# on the box will be refused.

6  Please return items by "insured ground mail" to the address that we provided to you. Sorry, we cannot accept collect returns.    Shipping charges are not refundable. However, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or if we have determined that the item is defective.

7  Exchanges will, in most cases, be sent back to you without additional shipping charges, however, a $3.00 handling charge will be applied per parcel.

8  At Jaxson and Berry, we want to make sure that you are happy long after you have received your goods. Should you need any assistance with your purchase, we will be pleased to assist you. Many issues can be resolved simply in just one phone call. Please feel free to contact us at 176 81625177 or email @ jaxsonandberry@gmail.com